This policy covers delivery of orders placed on nagizamzam.com. For a plain-language guide, see Shipping & Delivery.
Where we deliver
We deliver to addresses in India served by our courier partners. If a pin code cannot be served, we will tell you before dispatch and cancel the order for nothing. International orders are handled separately through our export enquiry, not through the website checkout.
Dispatch
Orders are packed and dispatched from Nadiad, Gujarat, within 2 working days of being placed. Working days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or holiday are counted from the next working day. When your order is dispatched, we email you the courier’s name and a tracking reference, where the courier provides one.
Delivery times
| Region | Working days after dispatch |
|---|---|
| Gujarat | 2–3 |
| West and Central India | 3–5 |
| North, South and East India | 4–6 |
| North-East, islands and remote pin codes | 6–9 |
These are estimates, not guarantees. Courier delays, weather, festival periods and events outside our control can extend them.
Delivery charges
Free on orders of ₹1,500 and above. Below that, the charge is shown at checkout before you place the order. Any charge is shown at checkout before you place your order, and nothing more is collected at the door.
Cash on delivery
Cash on delivery is available at every address we deliver to. The amount due is the order total shown at checkout. Couriers may not carry change. If you refuse a cash-on-delivery parcel without a valid reason, we may ask for advance payment on future orders.
Address and failed delivery
- Please give a complete address with the pin code and a phone number that will be answered. The courier may call before delivering.
- Addresses can be changed until the order is dispatched.
- If a delivery fails because the address was wrong or nobody was available after the courier’s attempts, the parcel comes back to us. We will contact you to arrange delivery again, and the extra delivery cost may be charged.
Damage and loss in transit
If a parcel arrives visibly damaged, photograph it before opening it any further and contact us within 48 hours. If tracking shows no movement for three working days, or a parcel marked delivered has not reached you, contact us and we will open a claim with the courier. Damaged or lost parcels are replaced or refunded in full, as set out in our Refund & Cancellation Policy.
Contact
For delivery questions, contact us through the contact page with your order number.