Terms & Conditions

These terms apply to every purchase from nagizamzam.com, which is run by Nagi ZamZam Traders of Nadiad, Gujarat, India. By placing an order you agree to them. Please read them together with our Shipping Policy, Refund & Cancellation Policy and Privacy Policy.

Who we are

NAGI is the brand under which Nagi ZamZam Traders sells these goods.

Using this site

• You must be 18 or over to place an order, or have a parent or guardian place it for you.
• The details you give at checkout must be accurate and yours to give.
• You may not use the site for anything unlawful, try to break into it, overload it, or copy its content or photography for commercial use without our written permission.

Products and descriptions

We describe every product as accurately as we can: its material, where it comes from, and how it was made. Please note:

• Natural and handmade goods vary. Shell, seed, wood, stone, hammered brass and hand-poured wax differ from piece to piece and from the photographs. This is not a defect.
• Colours on screen depend on your display and may differ slightly from the real item.
• Silver-finish and gold-finish items are plated metal, not solid silver or gold. The product page says so.
• Sizes and weights are approximate unless stated otherwise.
• Our attars, oils, powders and incense are cosmetic, topical or aromatic goods for external use only. They are not medicines. Nothing on this site is medical advice. See our Disclaimer.

Prices

All prices are in Indian Rupees. The total shown at checkout, including any delivery charge, is the full amount you pay. If a product is listed at an obviously wrong price because of an error, we will tell you before dispatch and you can choose to go ahead at the correct price or cancel for nothing.

Orders

Placing an order is an offer to buy. We accept it when we dispatch the goods. Until then we may decline or cancel an order: for example, if an item is out of stock, a price was listed in error, the address cannot be served, or the order appears fraudulent. If we cancel, we tell you, and nothing is owed.

Payment

We currently accept cash on delivery across India. Please pay the courier the exact amount shown on your order. Repeatedly refusing cash-on-delivery parcels costs us two-way delivery charges. If that happens, we may ask for payment in advance on future orders.

Delivery, returns and cancellation

Delivery is covered by our Shipping Policy, and returns, refunds and cancellations by our Refund & Cancellation Policy. Both form part of these terms. Risk in the goods passes to you when they are delivered.

Safe use

Lamps, candles, charcoal and incense involve an open flame or heat. Follow the safety guidance on each product and on our Quality Promise page. Patch test attars and oils before wider use.

Intellectual property

The NAGI name and mark, the product photography, and the text on this site belong to Nagi ZamZam Traders or are used with permission. You may share links to our pages. You may not reproduce their content for commercial use without our written permission.

Liability

Our total liability for any order is limited to the amount you paid for it. We are not liable for losses that were not reasonably foreseeable, or for delays or failures caused by events outside our reasonable control, such as courier disruption, natural events or government action. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other liability that Indian law does not allow us to limit.

Complaints

If something has gone wrong, contact us first. Most problems are sorted out in a day. Formal complaints go to our Grievance Officer, named above. We acknowledge a complaint within 48 hours and aim to resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Governing law

These terms are governed by the laws of India. Subject to your rights as a consumer, the courts at Nadiad, Gujarat have jurisdiction over any dispute.

Changes

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.