Find your order
Enter the order number from your confirmation email (it starts with #) and the email address you used at checkout.
What each status means
| Status | What is happening |
|---|---|
| Processing | We have your order and it is being packed in Nadiad. Cash-on-delivery orders start here. Most orders leave within 2 working days. |
| On hold | We need something from you before we can send it, usually a delivery detail. We will already have emailed or called you. |
| Completed | Your parcel is with the courier. The dispatch email has the courier’s name and tracking reference. |
| Cancelled | The order was cancelled, either by you or by us, before dispatch. Nothing is owed on a cash-on-delivery order. |
| Refunded | Your refund has been sent. Bank transfers and UPI usually arrive within one to three working days after that. |
Tracking with the courier
When your order is dispatched we email you the courier’s name and a tracking reference, where the courier provides one. Tracking usually shows the parcel moving within 24 hours of dispatch. Check the courier’s website with that reference for day-by-day updates.
If something looks wrong
- No confirmation email. Look in your spam and promotions folders. If it is not there, contact us with the name and phone number on the order and we will find it.
- Tracking has not moved for three working days. Tell us the order number. We will chase the courier and get back to you.
- Marked delivered but not received. Check with neighbours or building security, then contact us within 48 hours so we can open a claim with the courier.
- You need to change the address. Write to us as soon as you can. We can change it until the parcel is dispatched.