You can return anything unopened within 7 days of delivery. If an item arrived damaged, faulty or wrong, we put it right at our cost, even if it has been opened.
What can and cannot come back
We accept
- Unopened items in their original packaging, within 7 days of delivery.
- Anything that arrived damaged, faulty or different from what you ordered, whether or not it has been opened.
- Gift sets returned complete and unopened.
We cannot accept
- Opened attars, oils, powders, soaps and bath products. For hygiene reasons these cannot be sold again.
- Items that have been used: lamps that have been lit, and candles, incense or charcoal that have been burned.
- Items with a broken seal or missing packaging.
- Gift sets where any one piece has been opened.
Shell, seed, wood, stone and hand-hammered brass all vary from one piece to the next, and plated finishes pick up small marks from the hand-finishing. These differences are not defects. If you are unsure whether what you received is normal, send us a photograph and we will give you a straight answer.
How to return something
- Tell usContact us within 7 days of delivery with your order number, the item, and a photograph if it is damaged or wrong.
- We confirmWe reply within one working day to confirm the return and give you the address to send it to.
- Send it backPack it the way it arrived and keep the receipt from the courier or post office.
- We refund youWithin 7 working days of the item reaching us and being checked.
Refunds
Orders paid online are refunded to the same payment method. Cash-on-delivery orders are refunded by UPI or bank transfer to an account you give us. We never ask for your card details or passwords to do this.
If an item arrived damaged, faulty or wrong, we refund the full order value including delivery, or send a replacement if you prefer. For other returns, we refund the price of the item. Unless the item was damaged or wrong, you pay the cost of sending it back.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched. Write to us with the order number. Once it has been dispatched, please accept the parcel and return it as above instead. Refusing a cash-on-delivery parcel at the door leaves it stuck with the courier for weeks.
The formal terms are in our Refund & Cancellation Policy.